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dhni88 handles your account data with care and transparency — this policy explains exactly what information we hold, how we use it, and the steps you can take to review or update your records. Access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the details you provide during registration — your name, contact information and, where relevant, the wallet identifiers linked to your chosen payment method such as Rocket or Upay. We also gather session data automatically: device type, browser version, IP address and pages visited. This helps us keep your account functional, detect unusual access patterns and route support queries to the right team. We do not sell your personal data to third parties. Information shared with payment processors — including local mobile wallet services — is limited to what is needed to complete a transaction and is governed by those processors' own terms. We retain your account records for as long as your account remains active and for a period thereafter as required under applicable rules. If you close your account, you may request confirmation of what data we continue to hold. Availability of certain features and the handling of related data depends on your local law and the eligible regions we cover.
When a Rocket transaction is initiated, we pass only the minimum identifiers required to process the transfer. We do not store your full Rocket PIN or mobile banking credentials on our servers.
Upay payment references appear in your account transaction history. These records are kept to support any account query you raise and are not shared outside the processing chain.
Each login session generates a timestamped record tied to your account. You can review recent session activity inside your account settings page at any time.
We keep active account data for the life of your account and for a defined period after closure. The exact retention window follows applicable regional rules and is not fixed by us unilaterally.
This policy covers information we hold directly — your account profile, transaction references, support correspondence and session records. It does not extend to third-party sites, external payment processors or any service you reach by leaving dhni88. Understanding the boundary helps you know where to direct a data question.
Login records, device identifiers and session timestamps tied to your dhni88 account fall within this policy. You can request a summary of this data through the support contact route.
Payment references generated when you use Rocket or Upay are stored in your account history. We hold these references; the underlying wallet data is governed by the payment provider's own policy.
Cookies and local storage tokens used to keep your session active and remember preferences fall within this policy. You can adjust cookie behaviour through your browser settings at any time.
Game studios, payment processors and any external link you follow operate under their own privacy terms. We are not responsible for data handling by services outside the dhni88 platform boundary.
You have concrete steps available to you — not just theoretical rights. Start by logging into your account and opening the profile section: your registered contact details, linked wallet references and communication preferences are all visible and editable there. If you spot an error in your name or contact record, use the edit option on that page and follow the verification fields shown. For anything that cannot be changed through the account interface — such as a request to receive a copy of the data we hold or a question about how a specific record is used — reach out through our published support route. We aim to acknowledge data queries promptly and will tell you what we can and cannot action. If you wish to close your account, we will confirm what records we continue to retain and for how long, in line with applicable regional requirements. Eligibility and available actions may vary depending on your local law.
Open the profile section of your account to see the information we hold against your registration. Session history and transaction references are also visible from within the account dashboard.
Edit your contact information or communication preferences directly from the account settings page. Follow the verification steps shown on screen to confirm any change you make.
For records you cannot edit yourself, contact us through the support route published on this site. Describe the specific record or data point in question so we can respond accurately.
If you decide to close your account, submit a closure request through support. We will confirm which records we retain after closure and the reason, as required under applicable rules.
If you have a question about a specific data record, want to correct something we hold or need to understand how a transaction reference is used, the routes below are the right places to start. Use the channel that suits the urgency of your query — we aim to respond through each route as published on the site.
Open the chat widget from any page while logged into your account. This is the quickest route for account-linked data queries and session-related questions.
Send your privacy or data query to the email address listed in the Contact section of this site. Include your account reference so we can locate the correct record.
The help section within your signed-in account area covers common data and privacy questions. Start there to find the self-service steps before opening a support ticket.
We apply access controls to limit who within our operation can view account records, and we use encrypted connections for data in transit. Cookies on this site serve functional purposes — keeping your session active, storing language or display preferences and recording which pages you have visited. They do not carry payment credentials. Retention periods follow the requirements applicable to the regions we serve; we do not hold records indefinitely once an account is closed. If you want to know who to contact about a specific data concern or how to request a change that falls outside the account interface, the support routes on this page are the correct starting point.
Account records are accessible only to the teams that need them to operate or support your account. We do not share personal data for commercial or marketing purposes outside the platform.
Functional cookies keep your session running and remember your preferences. You can clear or block cookies through your browser settings; doing so may affect how the site behaves during your session.
We hold account data while your account is active and for a set period after closure as required by applicable rules. After that window, records are removed from active systems.
When this policy changes in a material way, we will publish the updated version on this page and note the change date. Continued use of the account after a change constitutes acknowledgement of the updated terms.
These are the questions we hear most from account holders about data handling, wallet references and their options under this policy.
We collect your registration details — name, contact information and, where you use Rocket or Upay, the wallet reference linked to your account. We also log session data like device type and IP address automatically when you access the site.
No. We pass only the minimum transaction identifiers to the relevant payment processor. Your full wallet PIN and mobile banking login are never stored on our servers. The payment processor's own policy governs their handling of that data.
Log into your account and open the profile and account settings sections — your registration details, transaction references and recent session history are visible there. For a broader summary, contact us through the support routes on this page.
Yes. Open your account profile and use the edit option to update contact details or communication preferences. Follow the on-screen verification steps. For records outside the interface, raise a request through email or live chat support.
We retain records for a period after closure as required under applicable regional rules. We will confirm the specific retention window when you submit a closure request. After that period, records are removed from active systems.
No. This policy covers data we hold directly. Game studios, Rocket, Upay and any external service you reach by leaving the dhni88 platform operate under their own privacy terms. Check those separately for details on how they handle your data.